How to Get Started on FestFlow
Whether you’re hosting your first event or your fifteenth, FestFlow makes it simple to set up, manage, and promote in just a few clicks.
Progress
Sign Up & Login
Your journey to becoming a successful event organizer starts with creating your FestFlow account. If you already have an account, simply log in. If not, let's get you signed up!
New Users
Click on the "Sign Up" button and create your account. You'll need:
- A valid email address
- A secure password
- Basic profile information
Existing Users
Already have an account? Simply log in with your credentials.
Important Note:
Make sure you're redirected to the organizer registration page after signing up. If not, you can access it from your dashboard.
Ready to start?
Sign Up NowRegister as Organizer
Now that you're logged in, it's time to set up your organizer profile. This is a one-time process that will give you access to all the organizer features on FestFlow.
What You'll Need to Fill Out
Basic Information
- • Organization Name
- • Organization Type (Company, Individual, etc.)
- • Description (minimum 50 characters)
Contact Details
- • Business Email (auto-filled)
- • Business Phone
- • Website (optional)
Location
- • Street Address
- • City
- • Country
Social Media (Optional)
The Registration Process
Welcome to FestFlow
Congratulations! 🎉 You're now an official FestFlow organizer. Get ready for the confetti celebration and a warm welcome to our community!
Welcome Aboard!
You're part of a growing community of event organizers
Quick Start Guide
Follow our checklist to create your first event
Let's Get Started
Your organizer dashboard is ready to go
What Happens Next?
You'll be redirected to your organizer dashboard where you can:
- •Create your first event
- •Set up ticket types and pricing
- •Manage your organizer profile
- •Access analytics and reports
Create Your Event
Time to create your first event! Navigate to the Events tab in your dashboard and click "Create Event". Let's fill in all the exciting details about your upcoming event.
Event Information You'll Need
Basic Information
- •Event Title: Make it catchy and clear!
- •Description: Tell attendees what to expect
- •Category: Select the type of event
- •Banner Image: Upload an eye-catching image
Event Type
Choose how attendees will participate in your event
Location Details (for Physical Events)
- • Venue Name
- • Street Address
- • City & Country
- • Virtual platform details (for online events)
Date & Time
- • Start Date & Time
- • End Date & Time
- • Timezone (automatically set to Africa/Johannesburg)
Pro Tips
- ✓Use a high-quality banner image (1920x1080 recommended)
- ✓Write a compelling description with all important details
- ✓Double-check your date and time - this is crucial!
- ✓Set capacity limits if your venue has restrictions
Finalize Event Settings
Before creating your event, you'll need to make some important decisions about pricing and fees. These settings will affect how your attendees pay for tickets.
Payment & Fee Settings
Is Your Event Free or Paid?
Free Event
Perfect for community events, meetups, or promotional events. Attendees can register without payment.
Paid Event
Set ticket prices and collect payments. You'll need to decide who pays the platform fee.
Who Pays the Service Fee?
Organizer Pays
You absorb the 3% fee. Attendees pay exactly the ticket price.
✓ Better for customer experience
Customer Pays
The 3% fee is added to the ticket price at checkout.
✓ You receive the full ticket amount
Additional Settings
- •Capacity: Set maximum attendees (optional)
- •Age Restriction: Set minimum age if needed
- •Timezone: Automatically set to your location
Once you click "Create Event", you'll be taken to the ticket creation page for this event.
Create Tickets
Great! Your event is created. Now let's set up your tickets. Since this is your first event, we'll create one ticket type. You can always add more ticket types later or create bulk tickets for future events.
Ticket Details to Configure
Basic Ticket Information
Ticket Name
Examples: "Early Bird", "General Admission", "VIP Pass"
Description
Tell attendees what's included with this ticket
Pricing & Availability
Price
Set in ZAR (0 for free events)
Quantity
Total tickets available
Max Per Customer
Limit per purchase (optional)
Sales Period
When to start/stop selling
Ticket Policies
Transfer Policy
Can tickets be transferred?
Refund Policy
Are tickets refundable?
Want Multiple Ticket Types?
After creating your first ticket, you can add more ticket types from your event page. For bulk ticket creation, visit the Tickets section in your dashboard.
Setup Refund Policy
Setting up a clear refund policy is crucial for both you and your attendees. If you choose to make tickets refundable, you'll need to configure your refund terms. If not, the platform's default policy will apply.
Refund Policy Configuration
Non-Refundable Tickets
Choose this for events where you cannot accommodate refunds.
- ×No refunds allowed
- ✓Simpler management
- ✓Clear expectations
Refundable Tickets
Offer flexibility to your attendees with custom refund terms.
- ✓Builds trust
- ✓Higher conversion
- !Requires configuration
If You Choose Refundable Tickets
Refund Percentage
Set how much of the ticket price to refund (0-100%)
Minimum Days Before Event
How many days before the event can attendees request refunds?
Processing Fee
Optional fixed fee to cover processing costs
Refund Deadline
Last date/time when refunds can be requested
Example Refund Policies
Festival/Concert
100% refund up to 30 days before, 50% up to 7 days before, no refunds after
Workshop/Class
Full refund minus R50 processing fee up to 48 hours before event
Conference
80% refund up to 14 days before event, no refunds after
Don't forget to add clear terms and conditions explaining your refund policy to attendees!
Publish Your Event
Once your event details and tickets are set up, it’s time to make your event live. Navigate back to your Events list, locate your draft, and hit “Publish” so attendees can start buying tickets. If you need to make edits, you can always come back and update before publishing.
Publishing Your Event
In your Organizer Dashboard, go to “My Events”. Find your event marked as “Draft” and click “Publish”. Your event will now be live and visible on the FestFlow marketplace for ticket sales.
- You can always revisit draft events to make edits.
- Once published, attendees can purchase tickets immediately.
- If you need to unpublish later, simply toggle back to draft.
Ready to Start?
Join thousands of organizers who are creating amazing events on FestFlow
Become an Organizer